Priority line for system operators
Call 580-656-6352 during business hours (Mon–Fri, 8:00–18:00 EST). Average pickup time is under 90 seconds. For critical alarms, select option 2 to reach a senior technician directly.
Follow us on social media and messaging platforms for updates on digital security tools and system alerts.
How to reach us
Call 580-656-6352 during business hours (Mon–Fri, 8:00–18:00 EST). Average pickup time is under 90 seconds. For critical alarms, select option 2 to reach a senior technician directly.
Send your case to info@familyfirstsafety.com. Our team acknowledges every request within 2 hours and provides a first diagnostic update within 6 business hours. Include your system ID and a brief description of the behavior.
Browse our structured FAQ covering sensor calibration, network setup, account management, and firmware updates. Most topics include step-by-step guides and video walkthroughs. Access the FAQ from the main menu or the footer link.
Standard plans guarantee a first response within 8 business hours. Premium and enterprise tiers include 24/7 phone support, a dedicated account engineer, and a 2-hour response window for critical incidents. SLA details are available in your account dashboard.
Use the encrypted support portal (accessible after login) to share logs, screenshots, or configuration files. All attachments are scanned and stored with AES-256 encryption. Portal submissions are routed to the same team as email tickets.
If your system requires a multi-department review or custom integration, book a 45-minute remote session with our solutions team. Available Monday through Thursday. Use the contact form to propose three time slots, and we confirm within one business day.
Reach our team for support, inquiries, or system consultations.
Mon–Fri: 8:00 AM – 6:00 PM
Sat: 9:00 AM – 2:00 PM
Sun: Closed